FAQ

Q. How do purchase my order on the site?

To order your purchase :-

  1. Register if you are 1st time order or new to us click here

  2. Login your account after approval click here (you will received notification in your email after approval)

  3. Find your product and Click “Add to cart” button on the products you wish to purchase.

  4. Click “Continue Shopping” to continue add other products into the cart or click “Checkout” to proceed your payment for the products.

  5. View the whole process click here

  6. View more about your account click here

Q. What are the payment methods available?

dis2u.com offers various kind of Payment Methods as shown below :-

1. Credit Card Via Paypal (Visa or Mastercard / Paypal Funds transfer)

2. Invoice / Cheque / Offline Bank Transfer

Bank : MAYBANK

Bank Account : 5143-8351-8240

Account Name : DIGITAL IMAGE SYSTEM SDN BHD

Bank : PUBLIC BANK

Bank Account : 3-1576315-36

Account Name : DIGITAL IMAGE SYSTEM SDN BHD

After you made the payment rename you payment slip with your order ID and use the link to upload to our account / finance department click here

If there is error or faulty, You may scan and email us the above info to Email Address : order.dis2u@gmail.com (ATTENTION: It may take extra 1~2 days by this process)

Note: Your purchased products will not be delivered until we have this confirmation in our system.

Q. How to change my account personal information and shipping address?

Q. I forgot my Password for my account. What should I do to retrieve it?

  1. Click on “Forgotten Password?” and fill your email that used to register the account in the box.

  2. Click Submit.

  3. A verification token will be sent to you. Once you have received the token, you will be able to choose a new password for your account.

Q. Can I cancel an existing order that have been made?

Yes,  only if the order is still on pending status.

- Please send an email to our sales email at order.dis2u@gmail.com with the message title “Request to cancel order” in order to inform us about the cancellation order.

- Orders that are in shipping or shipped will not be cancel.

Q. What is the product's transaction currency?

All products transaction currency will be done in MYR Ringgit Malaysia.

Q. How long does the delivery usually takes?

Delivery usually will takes about 1 to 2 working days upon payment clearance and upon stock availability

Q. How can I get my Tax Invoice after Payment?

Login your account , click view order history, click icon view (on the specific order ID)

Q. Printing Service?

We provided printing service with another technical department team at www.heatpressmall.com

How To Dealer Price?

1. register your account if 1st time user

2. send your SSM with (maklumat perniagaan , jenis perniagaan) to dis2uprintzshop@gmail.com

* we will only approved your agent account if your SSM registered is related to our industry such as Gift & Premium,Offset Printing,Instant Printing, Stationery, Advertising, Apparel Maker, Designer.

Automatically upgrade to dealer price if you have transaction with DIS2U

Q. How can I get your location?

  1. If you have waze and search DIS2U, you’ll definitely got us

  2. GPS: 3.127300, 101.766893

  3. No.13 & 13A , Jalan Mewah 3/2, Hata Industrial Centre, Pandan Mewah, 68000 Ampang, Selangor.

Q. Any training provided for machine?

Purchased machine is very general and it depend on the material actually, we have all setting tutorial video in our specific product description.

Q. Any training provided if we just buy material?

We provided training for Package only with online tutorial (1 session will be received for FREE after your trial on online tutorial

Q. Do I need to pay if I don’t want to use online tutorial if buy package?

YES, we will charge RM300 ONE OFF basis and will be 100% refund if you do not request again for training in 90 days

Q. I have some technical problem, what should I do?

Usually if we can solve your problem within 5 minutes, we will make solve the problem by call in basis, otherwise, will have to follow the following step

 

  1. Fill up the technical form click here (read T&C)

  2. Join our wechat support group with wechat ID DIS2U-KL

Q. Cancel order or amend order procedure after payment

There is 2 option solution for you for above mentioned

 

  1. Wait for your order to be cancel by admin and credit previous order amount into your account within 24 hr on Monday to Friday, 9am to 5pm (note: there is merchant transaction will be deducted from your paid Amount if using direct debit/credit card)

  2. Make you new order and payment again (you will get notification after received amount credit into your account

Q.LASER DARK NO CUT / FLEX SOFT NO CUT

how lasting on wash

-our daily wear experience is 30 to 90 washes (depend user wash)

Click here

Q.LASER DARK NO CUT / FLEX SOFT NO CUT

can use on other laser printer

-No, only OKI white toner printer, because need white on black/colour garment

Click here

Q.LASER DARK NO CUT / FLEX SOFT NO CUT

What is the cost?

C711WT/PRO7411WT

Price

Cost Per Page

Media/ Material

Colour Toner

$130~$190

$0.01

 

White Toner

$240~$390

$0.04~$0.06

 

Colour Drum

$141~$160

$0.007~$0.008

 

White Drum

$123~$176

$0.02~$0.03

 

Cost Coverage 5%

 

$0.077~$0.10

 

Transfer Belt

$105

$0.003

 

Fuser

$113

$0.004

 

Cost Per Page A4

 

$0.084~$0.11

$0.90~$1.80

PRO8432/PRO9420WT

Price

Cost Per Page

 

Colour Toner

$214~$226

$0.014~$0.02

 

White Toner

$261~$433

$0.055~$0.06

 

Colour Drum

$215~$284

$0.007~$0.01

 

White Drum

$193~$212

$0.02

 

Cost Coverage 5%

 

$0.096~$0.11

 

Transfer Belt

$86~$236

$0.001~$0.004

 

Fuser

$152~$156

$0.003

 

Cost Per Page A3

 

$0.10~$0.11

$1.80~$3.60

- Normal Transfer Paper need 'Crop Mark' to cut so will be smaller than A4 and Bigger than A5

- Risk out alignment caused of material wastage cost=RM11/A4

- Risk Cannot Cut due to not detected 'Crop Mark'= Material cost RM11/A4

Q.LASER DARK NO CUT / FLEX SOFT NO CUT

Printer Toner Cost and ROI estimated

click here

Q. will laser dark no cut crack if I  stretch very hard?

Our question is why you stretch so hard? Why you want to stretch? Stretch test is to test using the strength of washing machine by horizontal or vertically , washing machine will not stretch on 1 spot of fabric.

Lasting test click here

Q. Can we know how much is the shipping cost if without register and login?

Yes, add the product in the cart >> click check out >> choose estimate shipping & Taxes 

click here to view video

Q. I still have doubts!

Sorry that we're unable to clear your doubts in the F.A.Q page. Please kindly send us an email to dis2u.com@gmail.com for us to clear your doubts.